Privacy Policy
Last updated: October 2, 2026
This policy explains how ("Lucentpaw," "we," "us") collects, uses and shares personal information when you visit lucentpaw.com, buy from us or contact us.
Information we collect
- Information you give us: name, email, phone number, shipping and billing address, order details and anything you write to us.
- Payment information: payments are processed by our payment providers. We do not store your full card number.
- Information collected automatically: IP address, device and browser type, pages viewed, referring site and similar data collected through cookies and similar technologies.
- Information from partners: for example fraud screening and shipping carriers.
How we use it
- To process and ship your order, send order updates and provide support
- To prevent fraud and keep our site secure
- To improve our site, products and advertising
- To send marketing emails or texts if you have agreed to receive them
- To meet legal and tax obligations
Who we share it with
We share information only with service providers that help us run the store, such as our e-commerce platform, payment processors, shipping carriers, email and customer support tools, analytics and advertising providers, and fraud prevention services. They may only use the information to provide services to us. We may also share information when required by law or to protect our rights.
Cookies and advertising
We use cookies and similar technologies for essential site functions, analytics and advertising. Advertising partners may receive information about your visit so that they can show you relevant ads. You can manage cookies through your browser settings and through the privacy banner on our site.
Marketing emails and texts
You can unsubscribe from marketing emails at any time using the link in each email. If you receive marketing texts from us, reply STOP to opt out. Order and service messages will still be sent.
Your privacy rights (California and other states)
Depending on where you live, you may have the right to: know what personal information we collect, use and share; access and receive a copy of it; correct it; delete it; and opt out of the "sale" or "sharing" of your personal information for targeted advertising. We will not discriminate against you for using these rights.
Do Not Sell or Share My Personal Information. We do not sell personal information for money. However, our use of advertising and analytics cookies may count as "sharing" for targeted advertising under some state laws. To opt out, use the privacy banner on our site, enable a browser opt-out preference signal such as Global Privacy Control, or email contact@lucentpaw.com with the subject "Privacy request."
To make a request, email contact@lucentpaw.com. We may need to verify your identity before we respond, and we reply within 45 days.
Data retention and security
We keep personal information for as long as needed to provide our services and meet legal requirements. We use reasonable safeguards, but no online system is perfectly secure.
Children
Our site is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new date at the top.