Refund Policy
Last updated: October 2, 2026
60-Day Risk-Free Trial
We want you to be able to judge Lucentpaw for yourself. You can try your order for 60 days from the date it is delivered. If you are not satisfied, you can request a full refund of the product price.
How to request a refund
- Email us at contact@lucentpaw.com with your order number and the email used at checkout.
- You do not need to send photos or explain your reason.
- We reply within 1 to 2 business days and confirm your refund.
Returning the product
For a refund made within the 60-day trial, you are not required to return the product. Please stop using it and do not resell it. Please do not mail anything to our address without contacting us first: it is a commercial address only and unrequested packages can't be accepted. If we need to arrange a return for another reason, such as a replacement, we will send you clear instructions by email.
When you will receive your refund
Once approved, we issue the refund to your original payment method within 3 business days. Depending on your bank or card issuer, it can take 5 to 10 business days to appear on your statement.
What is refunded
You will receive the price you paid for the product and the taxes charged on it. Shipping is free on our orders. Free gifts and digital guides included with an order are not refunded separately.
Eligibility
- The trial applies to orders placed directly on lucentpaw.com.
- The trial refund is limited to one per customer or household.
- Refund requests must be made within 60 days of delivery.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email us at contact@lucentpaw.com within 30 days of delivery with your order number. We will send a replacement or refund you in full, and we cover the shipping.
Late or lost orders
If your order has not arrived within 15 business days after it shipped, contact us. We will track it with the carrier and either resend it or refund you in full.
Order cancellations
You can cancel an order before it ships by emailing contact@lucentpaw.com. We will refund you in full. After it ships, the 60-day trial applies.
1-Year Limited Warranty
Each Lucentpaw wrap is covered against defects in materials and workmanship for one year from delivery, under normal use. We will repair, replace or refund the product at our option. The warranty does not cover damage from misuse, chewing, liquids, cord damage, accidents, or unauthorized changes to the product.
Please talk to us first
If something is wrong with your order, email us before contacting your bank or card company. We can usually fix it faster.