Shipping Policy
Last updated: October 2, 2026
Where we ship
We currently ship to addresses in the United States. If you are outside the United States, please contact us before ordering.
Shipping cost
Standard shipping is free on every order.
Processing time
Orders are processed and shipped within 3 to 5 business days (Monday to Friday, excluding holidays). From time to time we hold an order for a short verification before it ships, to protect our customers from fraud. If we need anything from you, we will email you.
Delivery time
Once shipped, delivery usually takes 7 to 10 business days. In total, you can expect your order about 10 to 15 business days after you place it. These are estimates and are not guaranteed. Delays can happen because of weather, carrier issues or holidays. If your order will be delayed beyond the time we gave you, we will let you know by email and you may choose to cancel for a full refund.
Tracking
When your order ships, we email you a tracking number. You can also check your order on our Track Your Order page. Tracking can take 24 to 48 hours after shipping to show its first update.
Address accuracy
Please check your shipping address at checkout. To change an address, email contact@lucentpaw.com as soon as possible. We can't change an address after the order has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you to resend it, and additional shipping charges may apply.
Lost, delayed or damaged packages
If your package is lost, badly delayed or arrives damaged, email us at contact@lucentpaw.com within 30 days of delivery (or of the expected delivery date). We will resend your order or issue a refund.